Yes, when you call Orion Capital Solutions regarding your account, our representatives must verify your identity to confirm that we are speaking to the account holder. We are committed to protecting your private account information. We adhere to the Fair Debt Collection Practices Act, or FDCPA, which requires us to take steps for the protection of your personal information. By law, we are prohibited from speaking about your account with unauthorized persons. Once your identity is verified, we can assist you with making a payment, discussing payment arrangements, and answering your account questions.
If you have questions about how to make a payment with Orion Capital Solutions, please watch our “How to Pay Orion Capital Solutions” YouTube video for more information.