F.A.Q
Find answers to frequently asked questions here. If you have a question not addressed below, please call our office at 855-399-3250 or email us at [email protected]. Our team will be happy to assist you.
Orion Capital Solutions is a nationally licensed collection agency with over 30 years of experience in providing superior results and services for creditors and achievable solutions for consumers. We create strategic solutions for our clients and consumers through the integration of technology paired with our experienced and compassionate team. We specialize in professional debt collection solutions for business clients in the areas of delinquent and non-performing fintech, credit cards, and retail accounts.
We are members of Receivables Management Association International and we are a Better Business Bureau Accredited Business. We are also a certified member of the Debt Trader Network. Our experienced team strives to provide a simplified, straightforward, and positive experience to help consumers resolve outstanding accounts. Orion Capital Solutions was founded in 2018 and is headquartered in Orchard Park, New York.
For more information about our company, please visit the Orion Capital Solutions YouTube channel.
If you have received a call from Orion Capital Solutions, we may be attempting to contact you regarding an outstanding account balance. We work on behalf of our creditor clients to contact consumers for the resolution of past due funds. We adhere to the Fair Debt Collection Practices Act (FDCPA) and take pride in providing positive consumer experiences. Because we are limited in the amount of information that we can leave on voicemail, we encourage you to call us for more information.
To reach a member of our team, please call 855-399-3250. Our hours are:
Monday – Thursday: 8:30 am – 6 pm EST
Friday: 9 am – 4 pm EST
We look forward to answering your questions and assisting you with your account.
Yes, when you call Orion Capital Solutions regarding your account, our representatives must verify your identity to confirm that we are speaking to the account holder. We are committed to protecting your private account information. We adhere to the Fair Debt Collection Practices Act, or FDCPA, which requires us to take steps for the protection of your personal information. By law, we are prohibited from speaking about your account with unauthorized persons. Once your identity is verified, we can assist you with making a payment, discussing payment arrangements, and answering your account questions.
If you have questions about how to make a payment with Orion Capital Solutions, please watch our “How to Pay Orion Capital Solutions” YouTube video for more information.
Yes, Orion Capital Solutions is proud to be an Accredited Business by the Better Business Bureau! As part of our commitment to providing consumers a positive experience, we strive to resolve consumer complaints and concerns quickly and amicably. We are also members of Receivables Management Association International and we are a certified member of the Debt Trader Network. We believe in doing business with integrity and honesty throughout every step of the process.
To reach the Orion Capital Solutions compliance team, please call us at 855-755-0374 or email [email protected] We want to hear about your experience with us so that we can find a resolution. We endeavor to provide exceptional service and maximum consumer satisfaction, and we take consumer concerns and complaints seriously. Our staff participates in regular training to ensure that every consumer experience is a positive one.
As a professional, nationally licensed collection agency, Orion Capital Solutions adheres to the Fair Debt Collection Practices Act (FDCPA) and all rules, regulations, and laws governing the collection of debt. The FDCPA is a consumer protection amendment that guides our daily operations and interactions with consumers. Our team approaches customers with the utmost respect and courtesy to provide clarity and guidance toward the resolution of outstanding debts.
Please visit our consumer resources page for valuable online educational materials and tools available at no cost to help you learn more about debt collection and personal finance.
If your contact information has changed, it is important to contact Orion Capital Solutions to update your information as soon as possible. Please call our customer care representatives at 855-399-3250. We are open:
Monday – Thursday: 8:30 am – 6 pm EST
Friday: 9 am – 4 pm EST
Orion Capital was founded on the principle of providing the best possible experience for consumers while helping them achieve account resolution. We strive to connect with our consumers, understand their situation, and courteously assist in creating realistic payment plans for the resolution of account balances. If you need help with making a payment, arranging a payment plan, or updating your contact information, we are available to assist you.
Yes, Orion Capital Solutions is a legitimate third-party debt collector that is professionally licensed and fully compliant. Our experienced team contacts consumers to help them understand their accounts and move forward with resolving outstanding balances.
No, we do not. Orion Capital Solutions is a collection agency that works with consumers to amicably resolve past-due balances on behalf of creditors. In certain instances, when collection attempts are unsuccessful, creditors may sometimes pursue legal remedies. That’s why two-way communication is important. We encourage consumers who wish to arrange a payment plan or submit a dispute regarding their account to contact us as soon as possible.
We encourage consumers to contact us directly regarding credit bureau reporting or removal inquiries. Credit reporting policies vary by creditor and other factors. All credit reporting is governed by the Fair Credit Reporting Act.
Orion Capital Solutions collects account balances for creditors including consumer credit providers, consumer loan lenders, healthcare service providers, veterinary clinics, gyms, and more. We are professionals providing outsourced collections solutions for small businesses as well as large corporations.
Orion Capital Solutions is a professionally licensed collection agency with over 30 years of experience in providing superior results and services for creditors and achievable solutions for consumers. We create strategic solutions for our clients and consumers through the integration of technology paired with our experienced and compassionate team.
Yes. We are a professional collection agency working on behalf of our creditor clients to resolve past-due account balances (debts). We adhere to all governing rules and regulations surrounding the collection of debt as we strive to provide positive customer experiences and hassle-free resolutions.
Consumers can choose to pay online, over-the-phone, or by mail. Click here to access our online account management portal. For more information about payment plans and other payment options, please visit our Payments page or call us at 855-399-3250 during business hours. Our customer care representatives will be glad to assist you. We are available Monday through Thursday 8:30 am to 6 pm EST and Friday 9 am to 4 pm EST.
We encourage consumers to contact us directly regarding credit bureau reporting or removal inquiries. Credit reporting policies vary by creditor and other factors. All credit reporting is governed by the Fair Credit Reporting Act.
Orion Capital Solutions collects account balances for creditors including consumer credit providers, consumer loan lenders, healthcare service providers, veterinary clinics, gyms, and more. We are professionals providing outsourced collections solutions for small businesses as well as large corporations. We create strategic solutions for our clients and consumers through the integration of technology paired with our experienced and compassionate team.
