Frequently Asked Question2021-09-04T05:05:22-04:00

F.A.Q

Find answers to frequently asked questions here. If you have a question not addressed below, please call our office at 855-399-3250 or email us at customercare@orioncapitalsolutions.com. Our team will be happy to assist you.

Who is Orion Capital Solutions?2021-09-03T13:55:21-04:00

Orion Capital Solutions is a nationally licensed collection agency with over 30 years of experience in providing superior results and services for creditors and achievable solutions for consumers. We create strategic solutions for our clients and consumers through the integration of technology paired with our experienced and compassionate team. We specialize in professional debt collection solutions for business clients in the areas of delinquent and non-performing fintech, installment loans, credit cards, and retail accounts.

We are members of Receivables Management Association International and we are a Better Business Bureau Accredited Business. We are also a certified member of the Debt Trader Network. Our experienced team strives to provide a simplified, straightforward, and positive experience to help consumers resolve outstanding accounts. Orion Capital Solutions was founded in 2018 and is headquartered in Orchard Park, New York.

For more information about our company, please visit the Orion Capital Solutions YouTube channel.

Why is Orion Capital Solutions calling me?2021-09-03T13:56:01-04:00

If you have received a call from Orion Capital Solutions, we may be attempting to contact you regarding an outstanding account balance. We work on behalf of our creditor clients to contact consumers for the resolution of past due funds. We adhere to the Fair Debt Collection Practices Act (FDCPA) and take pride in providing positive consumer experiences. Because we are limited in the amount of information that we can leave on voicemail, we encourage you to call us for more information.

To reach a member of our team, please call 855-399-3250. Our hours are:

Monday- Thursday, 9 am-6 pm ET

Friday 9 am-4 pm ET

We look forward to answering your questions and assisting you with your account.

If I Call Orion Capital Solutions, Does the Representative Have to Verify My Identity?2021-09-03T13:56:47-04:00

Yes, when you call Orion Capital Solutions regarding your account, our representatives must verify your identity to confirm that we are speaking to the account holder. We are committed to protecting your private account information. We adhere to the Fair Debt Collection Practices Act, or FDCPA, which requires us to take steps for the protection of your personal information. By law, we are prohibited from speaking about your account with unauthorized persons. Once your identity is verified, we can assist you with making a payment, discussing payment arrangements, and answering your account questions.

If you have questions about how to make a payment with Orion Capital Solutions, please watch our “How to Pay Orion Capital Solutions” YouTube video for more information.

Is Orion Capital Accredited by the Better Business Bureau?2021-09-03T13:57:42-04:00

Yes, Orion Capital Solutions is proud to be an Accredited Business by the Better Business Bureau! As part of our commitment to providing consumers a positive experience, we strive to resolve consumer complaints and concerns quickly and amicably. We are also members of Receivables Management Association International and we are a certified member of the Debt Trader Network. We believe in doing business with integrity and honesty throughout every step of the process.

Who Do I Contact with a Complaint or a Concern?2021-09-03T13:58:11-04:00

To reach the Orion Capital Solutions compliance team,  please call us at 855-755-0374 or email compliance@orioncapitalsolutions.com We want to hear about your experience with us so that we can find a resolution. We endeavor to provide exceptional service and maximum consumer satisfaction, and we take consumer concerns and complaints seriously. Our staff participates in regular training to ensure that every consumer experience is a positive one.

Does the FDCPA apply to Orion Capital Solutions?2021-09-03T13:58:44-04:00

As a professional, nationally licensed collection agency, Orion Capital Solutions adheres to the Fair Debt Collection Practices Act (FDCPA) and all rules, regulations, and laws governing the collection of debt. The FDCPA is a consumer protection amendment that guides our daily operations and interactions with consumers. Our team approaches customers with the utmost respect and courtesy to provide clarity and guidance toward the resolution of outstanding debts.

Please visit our consumer resources page for valuable online educational materials and tools available at no cost to help you learn more about debt collection and personal finance.

How Do I Contact Orion Capital Solutions? I Need to Change My Contact Information.2021-09-22T12:44:38-04:00

If your contact information has changed, it is important to contact Orion Capital Solutions to update your information as soon as possible. Please call our customer care representatives at 855-399-3250. We are open:

Monday – Thursday, 9 am – 6 pm EST

Friday 9 am – 4 pm EST

Orion Capital was founded on the principle of providing the best possible experience for consumers while helping them achieve account resolution. We strive to connect with our consumers, understand their situation, and courteously assist in creating realistic payment plans for the resolution of account balances. If you need help with making a payment, arranging a payment plan, or updating your contact information, we are available to assist you.

Is Orion Capital Solutions Legit?2021-09-22T12:46:49-04:00

Yes, Orion Capital Solutions is a legitimate third-party debt collector.  Our experienced and fully compliant team contacts consumers to help them understand their accounts and move forward with resolving outstanding balances.

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