Frequently Asked Question2020-07-28T10:39:25-04:00

F.A.Q

Find answers to our most commonly asked questions in our FAQ. If you are unable to find the answer to your question below, please call an Orion Capital Solutions representative at 855-399-3250 or email us at customercare@orioncapitalsolutions.com.

Who is Orion Capital Solutions?2020-07-24T13:42:06-04:00

Orion Capital Solutions is a nationally licensed collection agency with over 30 years of experience in delivering exceptional results for creditors and realistic solutions for consumers. Our Company provides outstanding services to our clients and consumers through the integration of technology and an experienced and compassionate team. We specialize in professional debt collection solutions for business clients in the areas of delinquent and non-performing fintech, installment loans, credit cards, and retail accounts.

 

We are members of Receivables Management Association International and we are a Better Business Bureau Accredited Business. We are also a certified member of the Debt Trader Network. Our experienced team provides the best possible experience while working with consumers to resolve outstanding accounts. Orion Capital Solutions was founded in 2018 and is headquartered in Orchard Park, New York.

 

For more information about our Company, please visit the Orion Capital Solutions YouTube channel.

Why is Orion Capital Solutions calling me?2020-07-24T13:44:37-04:00

If you have received a call from Orion Capital Solutions, it may be because we are attempting to contact you regarding an outstanding account balance. We work on behalf of our creditor clients to contact consumers in an attempt to resolve past due funds. We adhere to the Fair Debt Collection Practices Act (FDCPA) and take pride in consumer satisfaction. Because we are limited in the amount of information that we can leave on voicemail, we encourage you to call us for more information.

To reach a member of our team, please call 855-399-3250. Our hours are:

Monday- Thursday, 9 am-6 pm ET

Friday 9 am-4 pm ET

 

We look forward to answering your questions and assisting you with your account.

If I Call Orion Capital Solutions, Does the Representative Have to Verify My Identity?2020-07-24T13:45:53-04:00

Yes, when you call Orion Capital Solutions regarding your account, our representatives will need to verify your identity to ensure that we are speaking to the account holder. We are committed to protecting your confidential information and we adhere to the Fair Debt Collection Practices Act, or FDCPA, which requires us to take steps that protect your personal information. By law, we are prohibited from speaking about your account with unauthorized persons. Once your identity is verified, we can assist you with making a payment, discussing payment arrangements, and answering your questions.

If you have questions about how to make a payment with Orion Capital Solutions, please watch our “How to Pay Orion Capital Solutions” YouTube video for more information.

Is Orion Capital Accredited by the Better Business Bureau?2020-07-24T13:46:52-04:00

Yes, Orion Capital Solutions is proud to be an Accredited Business by the Better Business Bureau! As part of our commitment to providing consumers a positive experience, we strive to resolve consumer complaints and concerns quickly and amicably. We are also members of Receivables Management Association International and a certified member of the Debt Trader Network. Our team acts with integrity and honesty to help consumers resolve accounts.

Who Do I Contact with a Complaint or a Concern?2020-07-24T13:47:33-04:00

To reach the Orion Capital Solutions compliance team,  please call us at 855-755-0374 or email compliance@orioncapitalsolutions.com. Our team takes complaints and concerns seriously and we want to hear about your experience with us so that we can find a resolution. We provide exceptional service that results in high consumer satisfaction and our staff participates in regular training to ensure that every consumer experience is a positive one.

Does the FDCPA apply to Orion Capital Solutions?2020-07-24T13:48:24-04:00

As a professional, nationally licensed collection agency, Orion Capital Solutions adheres to the Fair Debt Collection Practices Act (FDCPA) and all rules, regulations, and laws that govern the debt collection industry. The FDCPA is a consumer protection amendment that guides our daily actions and interactions with consumers. Our team approaches customers with the utmost respect and courtesy to provide step-by-step guidance that helps consumers resolve their outstanding debts.

Please visit our consumer resources at orioncapitalsolutions.com/consumers for free online educational materials and tools that can help you understand more about debt collection and improve your financial literacy.

How Do I Contact Orion Capital Solutions? I Need to Change My Contact Information.2020-07-24T13:49:51-04:00

If your contact information has changed, we urge you to contact Orion Capital Solutions as soon as possible. Please call our customer care representatives at 855-399-3250. We are open:

Monday- Thursday 9am-6pm ET
Friday 9am-4pm ET

Orion Capital was founded on the principle of providing the best possible experience while helping consumers resolve outstanding debts. We strive to connect with our consumers, understand their situation, and politely help them resolve their account balances. If you need help with making a payment, arranging a payment plan, or updating your contact information, we are available to assist you.

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