Orion Capital Solutions is proud to be accredited by the Better Business Bureau (BBB), an organization driven by the vision of an ethical marketplace where buyers and sellers trust each other. BBB Accreditation Standards incorporate lawful business practices, ethical advertising, customer experiences, and are based on attributes of a better business.
Our collection agency is committed to making a good faith effort to resolve any consumer complaints and aligns and adheres to the BBB’s high standards of ethical business behavior. This accreditation helps highlight Orion Capital Solutions against a benchmark of other businesses and agencies as a company in good standing, treating consumers with integrity and respect.
Establishing Trust in the Marketplace
BBB Accreditation Standards begin with establishing trust. The BBB lists businesses that comply with their standards to give consumers the confidence they need to evaluate and review a company. The BBB website includes our collection agency’s profile and provides consumers with confidence that Orion Capital Solutions operates in alignment with the BBB’s principles. This accreditation is a mark of trustworthiness across all industries and an indicator of exceptional quality and responsiveness.
In addition to finding Orion Capital Solutions listed by the BBB, other trustworthy websites like Crunchbase, Zoominfo, and Cortera enable search features for global companies, connections with the people behind them, and the ability to uncover new opportunities. You can also search for our debt collection agency’s information on the New Hampshire Company Registry or Manta’s online network of small businesses throughout the U.S.
Honesty and Transparency
Additional accreditation standards include advertising honestly, telling the truth about products and services, and being transparent. Our commitment to consumers goes far beyond our personal interactions with them; it is demonstrated across multiple platforms and credible sites that provide an opportunity to learn about our company, engage with our team, and link to receivables industry organizations and partners.
Orion Capital Solutions’ dedicated website is the best source for an accurate, comprehensive overview of the debt recovery solutions we offer to creditors and the easy-to-use account management and payment tools we offer to consumers. Our Blog page communicates regulatory changes, new technology, industry trends, and compliance updates. We showcase our participation in industry events, conferences, and financial education, our affiliations and accreditation within the business community. We are proud to be listed among our peers in the Accounts Receivable Management Industry on our partner and association websites like Receivables Management Association International (RMAI).
Honoring Promises and Being Responsive
We provide exceptional service at every opportunity, providing consumers and clients with professionalism. Orion adheres to the Fair Debt Collection Practices Act (FDCPA) and we take pride in consumer satisfaction and have ongoing training programs to train our staff to make every consumer experience a positive one. We continually meet and maintain the BBB Code of Business Practices and our business operates with trustworthiness, honesty, and responsiveness.
We strive to have positive interactions and have always built our relationships on trust and communication. Orion Capital Solutions connects with our professional network on LinkedIn and shares company news and industry highlights. We post employee engagement and activities on Facebook to engage with our customers on a more personal level. In addition to these platforms, we offer helpful videos through YouTube. Our consumer video series furthers our mission of delivering superior customer service in a consumer-friendly format.
Safeguarding Privacy and Embodying Integrity
Our team strives to resolve disputes raised with the BBB expediently, professionally, and in good faith while safeguarding consumer privacy and complying with industry standards of data protection. We have earned additional market trust through delivering on our commitment to safeguarding the privacy of consumers. Orion Capital Solutions kept the privacy of our consumers and changes in the receivables industry at the forefront of our initiatives in 2020. We quickly adapted to new guidelines amid the pandemic and continued to provide compliant, quality service for our clients and their customers.
We welcome potential employees who embody the principles of trust and integrity to consider an opportunity with our team. We list job posting details on Indeed and display anonymous feedback from current and former employees on Glassdoor. We accept applications for our professional collections team through both sites and currently accept applications through our company email firstname.lastname@example.org.
About Better Business Bureau
BBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. All BBB services to consumers are free of charge. BBB provides objective advice, free BBB Business Profiles on more than 5.3 million businesses, 11,000 Charity Reviews, dispute resolution services, alerts and educational information on topics affecting marketplace trust. Visit www.bbb.org for more information.
About Orion Capital Solutions
Orion Capital Solutions is a professional, nationally licensed collection agency located in Orchard Park, New York. Founded in 2018, we provide outstanding services to our clients and consumers through the integration of technology and an experienced and compassionate team. We have over 30 years of experience in delivering exceptional results for creditors and realistic solutions for consumers.