The holiday season is a time to reflect and be grateful. At Orion Capital Solutions, we are looking back on the milestones that we achieved in 2020 and expressing appreciation for our resilient team during this demanding and tumultuous year. We are excited about the opportunities that 2021 will bring and we look toward the future with hopefulness and confidence.

Positive Change in Our Communities

Orion Capital Solutions is proud to create positive change not just in the lives of our consumers but also within our communities by actively supporting charitable organizations in and surrounding Orchard Park. In April of this year, we volunteered at FeedMore WNY to pack emergency food and assemble lunches for delivery to neighbors in need. The amplified challenges of COVID-19 have forced many of our neighbors into difficult situations, including food insecurity. Our team was humbled and honored to help our neighbors in this time of increased stress and anxiety.  

Additionally, our team participated in the 15th Annual Ronald McDonald House 2020 Virtual 5k Run/Walk in July. The Ronald McDonald House Charities of WNY, Inc. is part of the global network of Ronald McDonald Houses and programs that help make children happier and healthier by keeping families together and giving them a place to rest and heal. We are proud that our fundraising efforts were able to benefit our local Ronald McDonald House located just minutes away in Buffalo, NY.

“I realize how truly resilient we are as an organization and as a community. Every day, we are each learning to find a new balance,” says President Ed LoVallo. “Our team embraced each hurdle and reached out to give back to our community, despite the personal challenges they may have faced in their own lives. We are so grateful for the dedication and generosity of spirit that our management and staff have exhibited this year.”

Growing Our Online Presence

This spring, Orion Capital Solutions established a new online presence through a new website that offers clients and consumers an easier way to connect with us. With the help of Branding Arc, we transformed our brand and online presence with a site that is easily accessible, features resources for consumers, and communicates company news and helpful information through our new Blog page. In addition to the new website, we launched our Consumer Video Series on YouTube. Our original videos provide consumers with information about our services, our payment options, and our company. Expanding our digital presence was an integral part of adapting to the changing needs of our consumers and providing additional support throughout the developments of COVID-19.

Industry Knowledge and Insight

Throughout the rapid changes this year brought to the receivables industry, our continued membership in Receivables Management Association International provided us with information related to current issues and changes surrounding the pandemic. Online news and educational offerings have helped us to prepare for the implementation of new laws and regulations that will impact how we conduct business in the new year. We strive to always remain compliant with evolving regulations, new receivables industry trends, and technological advances in our industry. 

Looking Forward with Optimism 

While 2020 started strongly, the outbreak of COVID-19 brought our company surprises and obstacles. We quickly adapted to new guidelines amid the pandemic and continued to provide compliant, quality service for our clients and their customers. Our greater purpose is to ultimately help people live a better life by offering respectful and dependable services, providing valuable resources, and making impactful contributions to our communities. As we reflect on our accomplishments this year, we celebrate our milestones and we are grateful for the dedicated and talented people that make Orion Capital Solutions a success

“We understand that our employees, in addition to the changing work environment, have had to take on additional responsibilities at home while trying to keep their families safe. Even with these disruptions, our team has shared stories about how they appreciate having some extra time with their family, a morning walk before work, having an opportunity to give back, and the ability to connect with people in new ways,” continues Mr. LoVallo. “Overall, our team met the challenges of the last few months and viewed obstacles as opportunities while demonstrating resilience and perseverance. As the new year rapidly approaches, we look forward to the future with optimism and enthusiasm. Our team’s proven success in adapting to change and demonstrated resilience fuels our excitement as we continue to grow and expand in 2021.”

About Orion Capital Solutions

Orion Capital Solutions is a professional, nationally licensed collection agency located in Orchard Park, New York. Founded in 2018, we provide outstanding services to our clients and consumers through the integration of technology and an experienced and compassionate team. We have over 30 years of experience in delivering exceptional results for creditors and realistic solutions for consumers.